We take your privacy seriously. This document clearly explains how 09win collect, use, store, and protect your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Six core principles that shape how 09win manages the personal data of Malaysia members
09win respects the privacy of every member and user of our platform. This Privacy Policy explains in detail how we collect, use, disclose, transfer, and store your personal information when you use our services 09win.
This policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices. We believe transparency is the foundation of trust, and we are committed to explaining clearly what we do with your data — without confusing legal jargon.
This Privacy Policy applies to:
If you have any questions about how we handle your personal data, feel free to contact our Data Protection Officer by email at privasi@09win.click.
09win collects various types of personal data depending on how you interact with our platform. Below is a full breakdown of the data collected:
| Data Category | Example Information | Mandatory/Optional |
|---|---|---|
| Personal Identity | Full name, MyKad number, date of birth, gender, nationality | Mandatory |
| Contact Information | Email address, phone number, Malaysian residential address | Mandatory |
| Financial Data | Bank account number, bank name, DuitNow phone number, e-wallet account (Touch 'n Go, GrabPay, Boost, ShopeePay) | Mandatory |
| Activity Data | Game history, total deposits, betting records, win and loss statistics | Auto |
| Technical Data | IP address, web browser type, operating system, device information, cookie data | Auto |
| Communications | Live chat records, support emails, feedback and complaints | Options |
09win collects personal data through several different methods:
09win using your personal data only for lawful, clearly stated purposes. We do not use your data beyond what has been communicated:
09win does not sell your personal data to any party. However, in certain defined circumstances, we may share data with the following parties:
All third parties who receive your personal data are required to uphold data protection standards at least equivalent to our own. We do not permit them to use your data for their own purposes.
09win implement a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or disclosure:
Website 09win uses cookies and similar tracking technologies to enhance your experience and ensure the platform performs at its best. Below are the types of cookies we use:
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Login sessions, security, core platform functionality | Session / 30 days | No (mandatory) | |
| Anonymous visitor statistics, performance improvements | 2 years | Yes | |
| Language preferences, display settings, last game played | 1 year | Yes |
You can manage your cookie settings through your web browser at any time. Please note that disabling mandatory cookies may affect certain features of the 09win platform. For guidance on managing cookies in popular browsers, refer to the help documentation for Chrome, Firefox, Safari or Edge.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 09win:
You have the right to request a copy of the personal data we hold about you. We will provide this information in a clear format within 21 working days of receiving your written request.
If the personal data we hold about you is inaccurate or out of date, you have the right to request a correction. Updates can be made through your account settings or by contacting our support team.
You may opt out of the use of your data for direct marketing purposes at any time. Doing so will not affect the processing of your data for legitimate account operation purposes.
In certain circumstances, you have the right to request the deletion of your personal data. However, this right may be limited where data is required for legal compliance or the resolution of an ongoing dispute.
You have the right to receive the personal data you have provided to us in a machine-readable format (such as CSV or JSON) for transfer to another service provider should you choose to do so.
To exercise any of the above rights, contact the 09win Data Protection Officer by email at privasi@09win.click or via live chat. We will verify your identity before processing your request to ensure the security of your data.
09win strictly does not target its services at individuals under the age of 18 and does not knowingly collect personal data from children. Our platform employs multiple measures to prevent underage registration, including date-of-birth verification during sign-up and a KYC process that requires identity verification.
Should we discover that we have inadvertently collected personal data from an individual under the age of 18, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has an account at 09win encouraged to contact us promptly by email at sokongan@09win.click.
09win retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are the retention guidelines for key data categories:
Once the relevant retention period has elapsed, data will be securely deleted or anonymised so it can no longer be linked to your identity.
As we operate a platform that relies on global technology infrastructure, your personal data may be stored or processed on servers located outside Malaysia. This applies primarily to the cloud computing services and international game provider infrastructure that we use.
09win ensures that any cross-border data transfers are carried out with adequate safeguards, including:
You can find out more about the safeguard mechanisms we use for international data transfers by contacting our Data Protection Officer.
09win reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other legitimate reasons. When we make material amendments, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the 09win platform after any amendments take effect will be considered your acceptance of the updated policy.
If you have any questions or concerns, or wish to exercise your rights under this Privacy Policy, please contact our Data Protection Officer (DPO) 09win:
With over 500,000 Malaysian members who trust 09win, you can play with peace of mind knowing your personal data is managed to the highest PDPA standards. Register for free and start your secure gaming experience.
For ages 18 and above only · Play responsibly · Data protected under PDPA 2010 · Terms & Conditions applicable